ASSISTING THE DISABLED

All disabled employees and guests should park in the designated spaces. It is Thomas Duke Company Properties' desire to provide the best possible service to persons with disabilities.  Our employees are ready, willing, and able to help any person in need of assistance.

BOMB THREAT

Fortunately, the vast majority of bomb threats are false alarms.  If you receive a bomb threat by telephone, try to attract someone's attention discretely and quietly while continuing to listen to the caller.  The person you attracted should call the Management Office at (248) 476-3700 immediately.  The Management Office will then call the proper police jurisdiction and may initiate an evacuation of the building.

Anyone who receives a bomb threat call should follow these basic steps:

1. Try to keep the caller talking.  Ask the caller to repeat his or her message.

2. Stay calm.

3. Write down the message in detail.  Ask the caller:

• What is the location of the bomb?
• Is the bomb outside or inside the building?
• What does the bomb look like?
• How did it get into the building?  Was it mailed or was it hand carried?
• Who are you?
• Where is the caller calling from?
• Why was the bomb placed there?

4. After the caller hangs up, stay on the line and dial *69. This will connect you to the operator who can attempt to trace the call for the police.

5. Remaining as calm as possible.  Write down everything you can remember about the caller.  The following is of great value to the police.

• The sex, age, and vocal characteristics (educated, low, high-pitched, an accent).

• Speech pattern (fast, slow, nervous or slurred).

• Manner (calm, angry, hysterical, humorous, etc.)

• Background noises (road traffic, music, aircraft, other voices, giggling, etc.)

"Safety Officers" may be called upon to help police investigate the building.  Only after the police have determined that the building is safe will tenants be allowed to return to their offices.