ELEVATOR ENTRAPMENT

An elevator entrapment may occur due to a mechanical issue or during a power outage. In all likelihood, the elevator car will not fall, you will not run out of oxygen, and if emergency lights are available, they will activate for your safety. Elevators have mechanical safety brakes which operate in all situations, even power failures.

In the event of an elevator malfunctioning while you are a passenger, the first thing to remember is not to panic. If you are trapped in an elevator, notify the elevator monitoring company by using the call button located within the elevator. If the call button is not working properly, or if you are outside the elevator and know someone is trapped inside, call Management at 1-844-DUKE-FIX 

Notify them of the situation, and provide the following:

• Your name
• The building address or location (each elevator car lists the building number inside)
• The issue, if known (power outage, doors not working, stalled between floors)
• Where (what floor) the car is stopped, if known
• Known hazards (such as smoke from a fire or strong chemical smells)
• The number of people in the elevator car and any known medical, access or functional needs.

Please:

• Wait until the dispatcher advises you to disconnect.
• In the event that the emergency call button is not working, shout or pound on the door to notify others in the building of your situation.
• Assist other passengers in the elevator to remain calm.
• Avoid using your phone to conserve battery. Only use it to make emergency calls. Do not waste battery life by posting on social media, exchanging numerous messages, or otherwise.
• Wait for trained elevator technicians to assist in evacuating an elevator. Follow emergency responder instructions.
• DO NOT use an open flame or candle when trapped in an elevator.
• DO NOT pry open elevator doors nor climb the roof escape hatch unless you are in a life-threatening situation.